We want you to shop with confidence at Lunanother. If something isn’t right, we’re here to help.

1. 30-Day Returns
You may return items within 30 days of delivery. Products must be unused, unworn, with tags, and in original packaging. Proof of purchase is required.

2. Easy Returns
No return label in the box? No problem—just email us at [email protected], and we’ll guide you through the process.

3. How to Return
When contacting us, please include:

• Order number and full name

• Proof of purchase (screenshot)

• Reason for return

• Photos or videos if the product is defective/damaged

Once approved, refunds are processed within 14 days. Your bank may need 3–5 business days to finalize the credit.

4. Exchanges
We’ll gladly replace items that are defective, incorrect, or the wrong size. Email [email protected] to request an exchange. Return shipping is free for defective or wrong items.

5. Refunds
Refunds are issued to your original payment method once the return is received and inspected.

6. Cancellations
Orders can be canceled within 12 hours for a full refund. After that, cancellations depend on production status. Please ensure your shipping address is correct to avoid delivery issues.

7. Contact Us
📍 Address: 2323 Piedmont Rd apt 4318, Atlanta, Georgia 30324, United States

📧 Email: [email protected]
🕒 Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)